Twin Water Heater LLC Privacy Policy
Effective Date: August 19, 2026
Twin Water Heater LLC ("Twin Water Heater," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request an estimate, schedule service, purchase products or services, or otherwise interact with our business.
By using our website or providing information to Twin Water Heater LLC, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including your name, phone number, email address, service and billing addresses, information about your property or water-heating system, photographs or videos you provide, project details, appointment and service history, communications, payment and transaction information, and reviews or feedback.
Payment card information may be processed by third-party payment processors. Twin Water Heater LLC may not directly store complete credit or debit card information when payment is handled through a third-party payment provider.
2. Information Collected Automatically
When you visit our website, certain information may be collected automatically, including IP address, browser and device type, operating system, pages visited, dates and times of visits, referring source, and general website usage information.
We or our service providers may use cookies and similar technologies to operate the website, understand usage, improve performance, and measure marketing effectiveness. You may be able to control or disable cookies through your browser settings.
3. How We Use Your Information
We may use information to respond to inquiries and service requests; prepare estimates; schedule appointments; perform installation, replacement, repair, maintenance, and related services; communicate about projects and warranties; process payments; provide customer support; maintain service records; improve our services; request feedback; send service reminders; prevent fraud; comply with applicable laws; and establish or defend legal claims.
4. Text Messages and Phone Communications
If you provide a mobile telephone number, we may use it to communicate regarding inquiries, estimates, appointments, scheduling, project updates, service reminders, invoices, and other communications related to your relationship with Twin Water Heater LLC.
Message and data rates may apply. Where required, marketing or promotional text messages will be sent only with appropriate consent. Consent to receive marketing messages is not a condition of purchasing goods or services.
You may opt out of marketing text messages by replying STOP or contacting us directly. We do not sell or rent mobile phone numbers or SMS consent information to third parties for their own marketing purposes.
5. How We Share Information
Twin Water Heater LLC does not sell your personal information for monetary compensation.
We may share information as reasonably necessary with payment processors; customer relationship management and scheduling providers; website, technology, email, and communication providers; accounting and professional service providers; manufacturers, distributors, suppliers, or warranty providers; contractors assisting our business; and government agencies or other parties when required by law.
We may also disclose information when reasonably necessary to protect our rights, property, safety, or legal interests. Information may be transferred in connection with a merger, acquisition, sale, financing, restructuring, or transfer of business assets.
6. Third-Party Services
Our website and operations may use third-party platforms for scheduling, customer management, payments, hosting, analytics, advertising, maps, or communications. These parties may process information according to their own privacy policies. Twin Water Heater LLC is not responsible for privacy practices of third-party services we do not control.
7. Payment Information
Payments may be processed through third-party payment processors. When you make a payment, payment information may be provided directly to the applicable processor.
8. Photographs and Project Information
Customers may provide photographs or videos of water heaters, plumbing systems, equipment, installation locations, or surrounding areas so we can evaluate a project, prepare an estimate, order equipment, or perform services. We may retain these materials as part of the customer's service record.
We will not intentionally use identifiable photographs of a customer's home or property for advertising or promotional purposes without permission when such permission is required.
9. Data Security
Twin Water Heater LLC uses reasonable administrative, technical, and organizational measures designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed completely secure.
10. Data Retention
We may retain personal information for as long as reasonably necessary to provide services, maintain installation and warranty records, satisfy accounting and tax obligations, resolve disputes, enforce agreements, meet legal or regulatory requirements, and protect legitimate business interests.
11. Your Choices
You may contact Twin Water Heater LLC to request that we update or correct personal information we maintain about you. You may also request deletion of certain information, although we may retain information where reasonably necessary or legally required.
You may unsubscribe from promotional emails using the unsubscribe mechanism included in the message, when applicable, and may opt out of marketing text messages by replying STOP. Necessary service-related communications may still be sent.
12. Consumer Health Data
Twin Water Heater LLC is a water-heater installation and service company and does not intentionally collect consumer health data. We ask customers not to provide medical, health, or other sensitive health-related information through website forms, photographs, text messages, or service requests.
If our practices change in a manner requiring a separate Consumer Health Data Privacy Policy under applicable Washington law, we will provide the required disclosures.
13. Children's Privacy
Our website and services are intended for adults seeking residential or commercial water-heater services and are not directed toward children. We do not knowingly collect personal information from children under 13 through our website.
14. External Links
Our website may contain links to third-party websites. Twin Water Heater LLC does not control those websites and is not responsible for their content, security, or privacy practices.
15. Changes to This Privacy Policy
Twin Water Heater LLC may update this Privacy Policy periodically to reflect changes in business practices, technology, services, or applicable laws. The updated policy and effective date will be posted on our website.
16. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Twin Water Heater LLC
Phone: (206) 556-0139
For privacy-related requests, please contact us using the phone number or contact methods provided on our website.
Best,
Twin Water Heater LLC